Job Detail

Employment Opportunity

Box Office Attendant

Toronto, Canada

TO Live’s Box Office is currently accepting applications for the role of “Box Office Attendant”. This is a part time seasonal position for an enthusiastic and outgoing team player. This role consists of working evenings and weekend hours as required.

Under the direction of the Box Office Management team, the Box Office Attendant is the front-line for Box Office customer service at TO Live’s venues, responsible for selling tickets, assisting patrons with ticketing needs and concerns, and ensuring a high level of quality, efficiency, safety and warmth as an ambassador of TO Live.

This position will primarily be responsible for working shifts at the Meridian Arts Centre, with the opportunity to take additional shifts at Meridian Hall and the St. Lawrence Centre for the Arts where available.

ACTIVITIES AND RESPONSIBILITIES

• Answer patron questions and conduct sales of tickets, packages, subscriptions and other items in-person at the Box Office or by telephone, using the Ticketmaster suite of softwares.
• Balance and account for cash and credit card receipts from sales transactions.
• Provide exceptional front line customer service and problem solving to the ticket buying public.
• Organize and distribute "will-call" tickets.
• Assist with organization and clerical duties as assigned within the Box Office.
• Keep apprised of show and ticketing information for performances across TO Live’s venues to best advise and assist patron inquiries.
• Act as an ambassador of TO Live to audience member, fostering and maintain a positive and proactive attitude toward the company and its activities.

POSITION REQUIREMENT

• A commitment to superior customer service.
• A commitment to being punctual, presentable and friendly.
• An understanding of event ticketing.
• A willingness to work in a diverse and non-traditional environment.
• Must possess basic math skills and have the ability to handle money.
• Personal computer skills with the Windows operating system and Microsoft Office suite of softwares.
• Prior experience in customer service and cash handling is considered an asset.
• Prior experience with the Ticketmaster family of software products is considered an asset.
• Fluency in a language other than English is considered an asset.

WORKING CONDITIONS

• Flexibility in hours includes occasional work on nights and weekends as required.
• Loud noise during some performances and events.
• Ability to move freely and quickly for long periods of time.
• Lack of natural light in workplace.
• Travel between TO Live venues as required.
• Adhere to the TO Live Health & Safety policies and protocols including Covid vaccine and guidelines.

THE ORGANIZATION:

TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.

HOW TO APPLY:

Interested applicants should apply through our TO Live careers website at: https://tolive.bamboohr.com/jobs/

No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres too, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.

We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Date Posted: July 26, 2022

Application Deadline: Ongoing until filled

Start Date: As soon as possib