Job Detail

We are seeking a Client Relations Specialist to join our Sales Team in Spokane! The Client Relations Specialist is responsible for the service and renewal of Delta Dental of Washington’s clients ranging in size from 2-50 employees, with additional administrative responsibilities for clients size 100+. The CRS works closely with brokers and clients to ensure their continued relationship with DDWA, and our programs and services.
Delta Dental of Washington is the largest Washington State dental benefits provider and is part of the largest dental benefits organization in the nation, Delta Dental, covering 80 million Americans. At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We are guided by our mission to disrupt, transform, and revolutionize the oral health industry in order to remove barriers to healthcare and improve overall health.
We unite around a singular vision that all people will enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
Delta Dental of Washington offers highly competitive medical, dental and vision plans as well offering an 8% 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
Responsibilities include the following. Other duties may be assigned.

• The ongoing management of accounts and to day-to-day activities.
• This position works in association with the Contracts department for the renewal activities related to each assigned DDWA client.
• The CRS will work with the Manager, Small Group Team to monitor the needs of their assigned group segment, and ensure our products and services meet these needs.
• The CRS will partner with a Client Manager to process renewals for groups size 100+.
• Work to achieve the company annual persistency goals set for the small group book of business.
• Maintain group data related to contacts, activities, and changes in the SalesForce management program.
• Develop and maintain mutually beneficial relationships with internal stakeholders in various DDWA business units.
• Proactively service accounts and determine customer and broker engagement levels and resolve service issues.
• Act as a resource for special projects. Maintain status on all current projects and ensure timely and accurate project completion. Identify and implement process improvements.
• Maintain the internal small group renewal processes throughout the year. Implement changes to plan designs, contacts, benefits, etc within specific turnaround timeframes.
• Use problem solving skills to negotiate customer needs within Delta Dental capabilities. Manage customer concerns and resolve outstanding issues.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (BA/BS) from four-year College or University, and two years related experience and/or training; or equivalent combination of education and experience.
• Obtain a Washington State Office of Insurance Commissioner Health and Disability License within the first 90 days of employment
• Four years public interfacing experience preferred
• Strong written and verbal communication skills
• Highly proficient with personal computer applications, including all Microsoft Office programs (experience with reporting and database software preferred)
• Proven track record of managing priorities and demonstrated project management skills.
• Able to represent Delta Dental in a professional manner
• Comfortable speaking in public and giving presentations

Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time