Job Detail

Let’s impact lives for the better!

Alberta Blue Cross® is Alberta based, not-for-profit and dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth.

OVERVIEW:

The Group Service Representative is a critical role in our Group Sales area – providing support for our employer group clients, plan advisors, as well as supporting our Group Sales Representative. The role focuses primarily on the service and retention of existing group client business and working closely with the sales team to bring on new advisor-driven accounts.

WHAT YOU WILL DO:

• Provide ongoing client services to the Group Sales Representative’s book of business including assisting in account enrollments, plan revisions and policy renewals.
• Ensure excellent customer experience for our group plan sponsors – proactively supporting employers and their needs providing benefits to their valuable employees.
• Set priorities, plan, and coordinate work activities to complete work efficiently.
• Performs telephone, in-person and online service calls or visits to assigned accounts.
• Provides benefits and administrative proposals and/or presentations to existing and prospective clients, looking for opportunities to add new lines of benefits.
• Provides back up support for Sales Representatives as needed.

WHAT YOU WILL HAVE:

• A minimum of 3 years’ experience in group benefits
• Solid ability to present relevant and appropriate information in one-on-one and group situations.
• Ability to understand the perspective and requirements of the customer, both internal and external, including providing an exceptional customer experience by anticipating current and future needs of the customer.
• Must have strong organizational and presentation skills.
• Exceptional communication skills, in one-on-one or small group settings.
• Must possess strong interpersonal skills demonstrated by strong relationship building skills coupled with excellent customer service aptitude.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary, commissions and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

COVID-19 Vaccination Notice: Alberta Blue Cross has a COVID-19 Vaccination Policy that applies to all its employees. As a condition of employment, successful job applicants will be asked to confirm their COVID-19 vaccination status and may be required to provide proof of a valid negative COVID-19 test or a valid exemption pursuant to applicable human rights law if not fully vaccinated.