Job Detail

This posting is to fill a term/anticipatory permanent position. Temporary assignments and underfill hires may be considered.

Highways and Public Works – who we are

Employees at Highways and Public Works are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective vision is to make a difference in the lives of Yukoners. At all levels of our organization, we value leadership, innovation, teamwork, and keeping our people safe. Our priorities are to be client focused, to support our people, to build sustainably, and to advance reconciliation throughout Yukon.

This opportunity…

As a member of the Client Service Specialist (CSS) team, the CSS reports to the Supervisor, Client Service Specialist and provides front-line client-focused support by troubleshooting minor IT issues and managing service requests from initial triage to resolution. This position is client focused, adept at evaluating and triaging issues, and confidently interacts with internal support teams and stakeholders, ensuring appropriate expectations are set and met within our environment. To succeed in this role, you will be providing outstanding client service, have strong communication skills (verbal and written), effectively prioritize competing demands and maintain a high level of accuracy in highly repetitive tasks.

If you are interested in this opportunity, please review this information: Apply on a job | Government of Yukon.

Essential Qualifications (what we’re looking for in your resume):

• Significant experience in a client service role
• Experience troubleshooting hardware or software
• Experience working in a call-center environment is an asset
• Post-secondary coursework in Computer Science, Information Technology, Business Administration or related field is an asset

If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.

Desired Knowledge, Skills and Suitability (what candidates will be assessed on):

• Ability to evaluate and triage issues and respond quickly to maintain expectations
• Ability to provide front-line client-focused IT support
• Ability to manage conflicting, multiple and unpredictable demands and frequent interruptions
• Ability to maintain high accuracy in repetitive tasks
• Ability to work in a team environment to deliver services or solutions

Job Requirements

Occasional travel within the Territory.

Additional Information

• Find out what we offer our employees
• See why Yukon government has been identified as one of Canada’s Top 100 Employers since 2014

Questions?

If you have questions about this position, please contact Wini Brehm Client Service Specialist Supervisor, wini.brehm@yukon.ca

If you have questions about applying on a job with Yukon government or if you need an accommodation for this staffing process, please contact Joyce Figueroa, HR Consultant at joyceanne.figueroa@yukon.ca.