Job Detail

As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco

The Department:

Invesco is committed to providing the highest level of service to our North American client base. Our focus is providing accurate information, excellent service and impactful solutions which will enhance our customer’s experience. The Client Services department focuses on delivering quality service to our US clientele to ensure customer satisfaction. We are always striving to support the Invesco brand, and build relationships with our internal and external clients.

Your Role:

Working within a fast-paced environment, you will be instrumental in delivering exceptional and timely customer service to our clients. You will be responsible for analyzing, researching, and taking proactive initiative to respond to customer needs, questions, and requirements.

You will be responsible for:

• Receiving inbound calls and representing Invesco in a professional manner.
• Establishing and building rapport with customers by engaging in conversations that educate them on Invesco products and services.
• Demonstrating good judgement in applying internal policies.
• Evaluating, researching, and facilitating the resolution of customer needs or account adjustments in a timely fashion.
• Utilizing different computer applications to access account information and reference materials.
• Maintaining customer accounts and processing specific transactions ensuring completeness and accuracy.
• Meeting or exceeding departmental quality standards and job-related performance targets.
• Working closely with other departments and peers to ensure the successful delivery of corporate and operational goals and objectives.

The experience you bring:

• Demonstrated passion and interest in delivering an exceptional client experience
• High school diploma and post-secondary education preferred
• Strong desire to learn and grow
• Proven ability to thrive in a workplace culture that promotes diversity and teamwork
• Excellent working knowledge of PC applications such as MS word, MS outlook and an interest in embracing new technologies
• Excellent verbal and written communication skills
• Ability to manage multiple tasks at any given time

What’s in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

• Competitive base salary starting at $35,000 (appx. $18/hour)
• Lucrative semi-annual compensation incentives paid to qualifying employees
• RRSP Contributions
• Health & Wellness Benefits
• Prorated vacation allowance in year of hire moves to 3 weeks paid vacation beginning the following year, plus 8 additional personal days
• Work flexibility Programs
• Parental Leave Benefits
• Study Support
• Weekday shifts starting between 9am-12pm

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

All Invesco employees are subject to Invesco’s COVID-19 VACCINATION POLICY FOR EMPLOYEES, which provides that employees must be fully vaccinated against COVID-19. An exemption may be granted based on a medical contraindication or sincerely held religious belief. Fully vaccinated means that an individual has received all recommended doses of a COVID-19 vaccine that has received Emergency Use Authorization or full approval from the U.S. Food and Drug Administration (FDA) and that it has been at least two weeks since the final recommended dose.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.