Customer Connections Support Assistant (U22-419)

Customer Connections Support Assistant (U22-419) - RCSPL Canada Inc

Date Posted: Jul 30, 2022

Job Detail

Location:

Carberry, Manitoba, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Entry Level
Positions:

1
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 22, 2022

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Job Description

Job details

Salary

$30.57–$40.77 an hour

Job type

Full-time

Benefits

Full Job Description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: August 10, 2022
TITLE: Customer Connections Support Assistant (U22-419)
DEPARTMENT: Customer Operations
WORK LOCATION/OFFICE: Airdrie
HOURLY WAGE: $30.57 - $40.77
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

Why Join Our Team?
At FortisAlberta, our employees matter. We work in a customer-focused and team-oriented environment where the safety of our employees and communities is paramount, our customers’ needs are a top priority and the reliability of their electricity service is critical. By joining the FortisAlberta family, you will become part of a collaborative and communicative culture, one that is respectful of our history, while focused on the future and the opportunities it brings. At FortisAlberta, we power Alberta communities and empower our people to do their best work.

What Are We Looking For?
Under the supervision of the Supervisor Project Relations, the Customer Connections Support Assistant (CCSA) is responsible for the accuracy and quality of records and information flow associated with customer quotes for new services, account reconciliations and processing refunds. This includes working closely with Quotation Analysts, customers, and other departments such as Finance and Accounting to analyze and resolve issues. The CCSA manages information associated with new service quotes in SAP and the Construction Management System (CMS) and is responsible for financial reporting and system updates related to the Construction Advance Database.

The CCSA will create, record, and manage the inquiry and quotation status of all new distribution services in the Customer Relations Management (CRM) system, including setting up new requests. This includes assisting the Quotation Analysts with correspondence, customer letters, schedules and contracts associated with new service quotations and the overall quotation/application process. The CCSA will also investigate and resolve problems for CRM requests and assist customers with initial service applications for new and upgraded service to ensure the applications have all required non-technical information.

This role will audit and research applicable quote letters to ensure accuracy of customer contribution information and application of appropriate investment levels and set customer reminders in the automated callout system regarding quote letters status. The CCSA will invoice and process new service payments; reporting on the status of payments for customer contributions and advances for new services. The CCSA will also manage Construction Advance processes including: set up new construction advance files from journal voucher, determine and process refunds for newly energized lots/lights, reconciliation of accounts, and create assignment & notation agreements for construction advance company changeovers as required. It is important that the CCSA follow up with customers to review project status or close cancelled or stale-dated requests.

The CCSA will be responsible for creating Site ID’s for Site ID Spreadsheets, supporting the Site ID Investigations Team by maintaining customer address changes and revising errors, and working with Accounts Payable to review and resolve stale-dated or returned checks and provide monthly reports from database. This role must create and maintain process documentation, receive and address General Tracking System (GTS) issues as assigned, create service orders in SAP as requested by Quotation Analysts, and manage any special projects and other duties as assigned.

What will you bring to the Role?

Proficient at data entry with attention to accuracy, speed and data integrity.
General understanding of the electric distribution business and relevant legislation/regulations.
Ability to determine the accuracy of data based on guidelines, Terms and Conditions, and applicable legislation.
Basic knowledge of finance and accounting principles.
Must have demonstrated team building and relationship skills and be able to work within a team and independently.
Excellent analytical, problem solving, organizational, time management and communication skills.
Ability to follow detailed instructions under limited, but available, supervision while still meeting the daily required commitments.
Intermediate skills in MS Office (Word, Excel & PowerPoint) with the ability to create and use basic formulas in Excel.

Qualifications we are looking for:

Completion of a post-secondary diploma with a minimum of two (2) years of experience in a related business role; an equivalent combination of post-secondary education and four (4) years equivalent business experience in a customer service role may be considered.
Knowledge of SAP, the Customer Relations Management (CRM) system, and NETViewer is an asset.
The successful candidate must possess strong electrical industry knowledge of the retailer enrollment process, Site ID process, and customer issues.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

Skills Required

COMMUNICATION

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

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