Customer Response Rep

Customer Response Rep - RCSPL Canada Inc

Date Posted: Jul 29, 2022

Job Detail

Location:

Brandon, Manitoba, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Second Shift (Afternoon)
Career Level:

Department Head
Positions:

6
Experience:

5 Year
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Salary

$29.60–$36.85 an hour

Job type

Full-time

Benefits

Full Job Description

Posting End Date:

August 01, 2022

Employee Type:

Regular-Full time

Union/Non:

This is a unionized position

Customer Response Representative

Bargaining Unit/ Local: Unifor Local 790 Thunder Bay Office
Primary Location: Thunder Bay, ON
Pay Range: $29.60 – $36.85 per hour
Number of Available Positions: 1 (Regular) Full – time position

At Enbridge, we know that every customer is different, and we like that!

As a Customer Service Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests.

If you enjoy working with people, love participating in a team environment and thrive on data analytics, apply today!

What You Will Do (Responsibilities):

Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments.
Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls.
Follow company and business unit processes, policies and procedures.
Transfers are the exception.
Promote corporate programs/initiatives, such as eBilling, as required.
Research account information and prepare the documents to update the customer's account accordingly.
Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

Minimum high school education.
Excellent verbal and written skills.
Proven desktop skills required including knowledge of Microsoft Suite products.
Accurate keyboarding and data entry skills.
Must have current SAP experience, setting up customers & "My Account" knowledge.
Demonstrated ability to work in a fast-paced team environment.
Experience in a Call Centre environment preferred

NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration.

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer

. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

careers@enbridge.com

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Skills Required

COMMUNICATION

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

9 Current Jobs Openings

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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