Job Detail

Location: Toronto, ON

Operating Hours: 8:30AM - 8:30PM

Shifts: mid-day, evening, weekends, holidays *MUST BE AVAILABLE FOR FULL-TIME SCHEDULE*

Language Requirements: English (French is considered a strong asset)

Promotion Eligibility: Eligibility based on performance evaluations, every 6 months

How You’ll Contribute:

• Deliver exceptional service and develop lasting relationships with customers via UNIQLO channels for communication - telephone, email and live chats
• Respond to queries related to products, services, processes and policies
• Assist customers with placing orders and navigating our e-commerce site
• Handle and resolve complaints according to established policies and procedures
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy
• Work with supervisor to liaise with retail stores and resolve customer concerns to improve store experience
• Utilize multiple systems and platforms to research and determine best course of solution based on the customers’ needs
• Any additional duties that are necessary due to the evolving needs of the business

What We Are Looking For:

• Ability to provide exceptional customer service through telephone, email, and multiple chat interactions in English
• Excellent interpersonal skills and the ability to work well in a team environment
• Excellent oral & written communication skills in English
• Strong computer skills and comfort navigating multiple systems simultaneously
• Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities for each interaction
• Ability to quickly learn new software and use multiple systems & platforms
• Ability to adapt to changing demands of the work environment
• Positive attitude and open to constructive criticism and continuous improvement in performance job functions
• Must be punctual and have reliable transportation or commute options
• High level of professionalism and integrity
• Must have availability during evenings, weekends, and holiday hours as directed by business needs
• Some knowledge or awareness of the UNIQLO brand and product