Job Detail

Customer Service Coordinator

Leominster, MA (onsite)

Summary

Looking for a new home for your administrative and customer service skills? GCG (Genuine Cable Group) is hiring a Customer Service Coordinator for our Leominster, MA location. In this role, you will provide administrative support for the Customer Service department of our wire and assembly operations. Your responsibilities will include managing sales orders, data entry, updating reports, and assisting our sales team and customers over the phone as required.

About Us
Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG consists of six premier brands; Seacoast, Cobra Wire & Cable, Electro Wire, Connect-Air, CPS Broadband, and Empire. At GCG We Make Connections Possible!

What You’ll Do

• Enter customer sales orders
• Expedite customer sales orders with Production Control
• Acknowledgment dates to be changed in Oracle Order Management (daily)
• Compare Sales Order-Open Order Report with Production Schedule (3 weeks out).
• Mark up report and submit to CS reps for review (monthly).
• File and organize customer sales orders (daily)
• Provide telephone back-up for Customer Service Representatives
• Provide assistance for special projects as required
• Complete all corporate training requirements
• Comply with ISO-9001 quality standard
• Set and track personal & business goals

What You’ll Bring

• High school diploma
• Demonstrated experience with MS-Office (MS-EXCEL, MS –Word) and Windows-95
• Computer literacy
• Ability to manage multiple tasks effectively
• Strong attention to detail
• Strong written and verbal communications
• Experience in a manufacturing customer service environment a PLUS

Genuine Cable Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.