Job Detail

We are looking for a dedicated Customer Service Administrator to join our team. Under the direction of the Chief Financial Officer, you will coordinate all daily orders and shipments. Candidate must be extremely organized and able to work independently and multitask in a fast-paced environment.

 

Responsibilities

• Assist office manager with the following:
• Switchboard – answer phones and greet visitors
• Office shipping/receiving/CODs
• Assist in additional projects as needed
• Respond to customer service requests when necessary
• Manage pipeline
• Communicate with buyers and sales department to resolve any issues and or questions

Shipping & Receiving Logistics

• Review and verify shipment orders
• Coordinate driver routes and delivery loads
• Track shipments and input data into the company system
• Verify night production in Nav, batch and generate cover sheet report
• Confirm pick up dates for B/H customers via email or phone
• Verify trucks from the previous day were all shipped
• Verify loads are picked up during the date and send emails at 3pm to those customers loads that have not picked up for status
• Send FTL orders to carriers to be scheduled for delivery
• Assist in managing all trucking logistics
• Combine partial orders to make FTLs and send to carries to schedule for delivery
• Maintain and update invoice & customer files
• Remove item quantities form inventory for Sample
• Quality Control and enter daily shift production
• Maintain production log – including tracking and storage per guidelines
• Verify production sheet on NAV
• Logistics backup- confirmation/scheduling

Qualifications:

• 2-years experience in office administration
• Associate Degree a plus
• Working in a fast-paced environment
• Excellent verbal and written communication skills
• Multi-tasking and contributing to various facets of the organization is expected
• Proficiency in MS Excel and Word programs is required
• Customer service focus and great organizational skills will be key to success
• Collaborative, team oriented
• Ability to provide exceptional customer service
• Organized, efficient and great attention to detail
• Taking ownership of the position and its essential functions

Job Type:

Full-time

Salary:

$45,000 – $50,000 per year

Benefits:

• 401(k) Safe harbor matching
• Dental and Vision insurance
• Health insurance
• Disability insurance
• Paid time off

Schedule:

Monday to Friday

Work Location:

One location. Applicant must be a resident of Monmouth County, New Jersey.