Job Detail

Benefits

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

• We offer a $16.50 per hour starting wage and a $1000 signing bonus!

• $4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!

• NOC Code 6552

• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.

• Accenture has also been ranked a Canada Top Employer for 12 consecutive years.

What can you expect from us?

• Competitive hourly rate ($16.50 base to start)

• Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

• Sign on bonus of $1000.

• Shift premiums for evening shifts, 7 days a week.

• We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance.

• Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.

• Annual merit increases based on performance.

• Recognition for individual efforts.

• Spacious workstations with updated technology platforms and equipment.

• Supportive environment to assist with individual success.

• Opportunities for continued self-development with access to extension online courses.

• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.

• Extensive post-training coaching and support for up to 3 months.

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.

• Opportunity to give back to the community supporting local causes and volunteer efforts.

Basic Qualifications

• Experience in Customer Service Delivery/Customer Contact Services

• Minimum of 1-year customer service experience

• High School Diploma or equivalent

• Intermediate communication skills

Professional Skill Requirements

• Eagerness to contribute in a team-oriented environment

• Ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Good communication (written and oral) and interpersonal skills

• Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.