Job Detail

Customer Service Representative

Now hiring an enthusiastic and dedicated Customer Service Representative who takes pride in helping customers. This position can be flexible hours during weekly business hours plus hybrid-remote consideration after successful completion of initial training period. We provide a team-spirit culture and inclusive work environment for all. Our location in the Western UP of Michigan provides all the best in a live, work, play LIFE environment.

Work Experience

 Experience in customer service desirable with a sales aptitude.

 Experience with computer software desirable. Microsoft Office Suite essential.

 Knowledge of personal lines insurance products desirable.

Skills/Abilities

 Strong listening, oral and written communications skills.

 Initiative and Self Reliance: make decisions on a timely basis and take necessary actions without direction from others.

 Goal oriented: highly motivated and resourceful to achieve results.

 Ability to learn and apply product and customer knowledge to professionally service and assist in the marketing of State Farm products.

 Problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.

 Ability to pay close attention to detail and accuracy

 Ability to create and maintain business relationships with prospects and policyholders.

 Proven track record of trustworthiness, dependability and ethical behavior.

 Ability to organize and act on several activities concurrently.

Job Related Training Requirements

Successfully complete all company, state and federal requirements (licenses) to market and service designated State Farm products and continue to be licensed in good standing is required.

Duties & Responsibilities

 Work from the agent’s office to contact prospects and current policyholders to generate interest in insurance financial review appointments.

 Assisting Agent with answering the phone, directing calls, appointment settings, leads, and servicing customers as required to maintain Remarkable Service.

 Utilizing Simple Conversations and Word Tracks to pivot and provide solutions based on customer needs.

 Conduct needs based interviews in the agent’s office supported by technology.

 Meet team sales goals set by the agent.

 Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity.

 As directed by the agent, work with agent’s computer system to update information in customer databases used by the agent including assistance in premium fund receipts, deposits and trouble shooting.

Perform other related duties as assigned by the agent.

 Community Oriented and Participation in community events.

 General Housekeeping of Work area.

 Assist with General Housekeeping of personal work area and common areas of the office.

Job Type: Part-time

Pay: $12.50 - $15.00 per hour

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location