Job Detail

Company Biography1:
The City of Airdrie fosters a culture of accountability and values open dialogue, innovation and entrepreneurial spirit, collaborative relationships, learning, ownership, and encouraging the heart. We are searching for another team member who will help us get to the next level.

We Are:
We’re a place where you can grow. We’re a place where you’re encouraged to learn and be innovative. We’re a place where people take ownership and do what they say they’ll do. We’re a place where colleagues are friends and neighbours are customers. We’re a place where health, wellness and safety are top of mind. We’re a place where you just might be a perfect fit.

Our Team:
Genesis Place provides a variety of leisure/recreation/wellness services, opportunities, programs, events and activities that enhance the quality of life for residents in and around Airdrie. The Customer Service department is an internal support team for front line contact with the public, program registration, fee collection, pass sales and managing account information.

The Opportunity:

• Providing exceptional front line customer care
• Processing admission and recreation pass sales
• Cash handling, including cash outs and verification
• Processing program registrations
• Assisting with monitoring facility area usage
• Leading or assisting in all facility emergencies
• Opening and closing the facility
• Maintaining professional and friendly relationships with internal and external customers

You Bring:

• 3 to 5 years’ of customer service experience
• Minimum 3 years’ of cash handling experience
• Standard First Aid - Level C CPR and AED certification (please provide copy with application)
• Computer experience with Microsoft Office
• Experience with Recreation software would be an asset
• Previous experience working in a recreation facility would be an asset
• Exemplary and proven customer service skills
• Ability to demonstrate maturity and responsibility
• A welcoming, friendly, approachable and positive personality
• Ability to manage multiple tasks
• Ability to adapt well in an ever changing and diverse environment
• Strong communication and interpersonal skills
• Ability to take initiative
• Ability to provide guidance to others when required
• Work independently with minimal supervision in a team environment
• Team player

We Offer: Competitive compensation and the following benefits:

• EAP (employee assistance program)
• annual Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.

Additional Information:
This is a casual part-time position

Requirements of Availability:

• Provide availability for a minimum of 2 weekends per month or one weekend day per week
• Provide availability for a minimum of one evening shift per week
• Preference given to candidates that can work a variety of shifts that include opening, day, evening and weekend coverage

A cover letter accompanying your resume is recommended (please address your qualifications and unique skillset that you would bring to the role of the Customer Service Representative).

Candidates may be asked to perform physically demanding tasks, such as helping with room set up and light janitorial duties. Staff also need to be aware that they have to sit/stand for prolonged periods of time and this job involves continuous computer work and in-person/over the phone customer service.

• Please note: The interviewing and hiring process may commence prior to the posted closing date.

Please ensure copies of all requested certifications noted above are attached to your application to ensure your application is considered.

Next Steps:
Candidates are invited to apply online.
Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.
Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.

Company Biography2:
Thank you for your interest in the City of Airdrie.