Job Detail

Customer Service Representative (Full Time) Brampton, ON

• 22002196

Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion (€24 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.lindecanada.ca

Primary Purpose

This position supports the inside sales, customer service, and operations departments by performing a variety of key administrative and reception tasks in high volume packaged gas distribution centre.

Key Accountabilities

• Answer and direct inbound calls
• Amend, cancel, and/or push orders through for accurate and timely invoicing – based on paperwork, reports, and direction for various departments
• Process customer payments and assist with requests for invoices, statements, packing slips, POD’s and other documents as needed
• Monitor and answer e-mail inquires
• Sort and process incoming/outgoing mail
• Scan and file order paperwork
• Order, track, and manage office supply orders for branches in BC
• Manage the Delta branch’s visitor’s log
• Maintain the branch and BC’s phone directory
• Assist with daily bank deposits sent via courier
• Assign consignment depot documentation
• Prepare plant employee timecards and timecard labels
• Help create internal communication materials for the branch, such as flyers, posters, memos, etc. for team events, meetings, holidays, and other occasions
• Other duties as assigned by management

Required Qualifications

• Experience in a customer-facing administrative role
• Courteous demeanour and excellent phone etiquette
• A keen eye for detail and problem-solving
• Strong organizational and multitasking skills
• Ability to multi-task and maintain calm under pressure
• Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development
• Solid working knowledge of MS Office, especially Word, Excel, and PowerPoint
• A positive attitude and collaborative spirit – with the ability to work as part of a diverse team

Preferred

• Credit and collections, professional administrative background preferred
• Experience and aptitude with computer systems and a variety of software. Experience with an ERP is a plus

Nature and Scope

Contacts:

• Internal: Sales, AR/AP, Finance, Procurement, Distribution, Operations, Plant Management – facilitation of customer care objectives in collaboration with these departments
• External: Incoming calls, e-mail, and fax (customers, vendors, depots, contractors, etc.); site visitors (customers, contractors, deliveries, etc.)

Level of Responsibility:

Reporting to the Administration Supervisor, this position would be part of the process support and customer care teams. Responsible for meeting various customer service and administrative performance targets

Decision-Making Authority:

Decisions made based on company policy and escalated per approval requirements

Physical and Sensory Demands:

Sitting, standing, walking, lifting up to 10 lbs, multi-tasking required, attention to detail, frequent distractions (phones, e-mails), looking at computer screens for long periods of time. Mon – Fri

Working Environment:

Office environment, interactions with customers potentially leading to disagreeable situations

Linde has an extensive background check process which may include but is not limited to, a criminal background review, pre-employment medical, driver’s license and abstract review, and may also include reference checks, employment and education verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All employees of Linde Canada Inc. are expected to follow Company and departmental safety policies, procedures and work practices at all times. Employees are also responsible for the completion of all safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct safety hazards, as required.