Job Detail

Join a diverse and talented team in Westlake Village

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The role of the Front Office Receptionist

• The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and amenities, and establishes a method of payment.
• Checks guest out of the hotel, preparing and explaining the bill.
• Primarily responds to a wide variety of guest requests by accurately assessing the guests’ needs and adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Create and collect keys, post charges to bill accurately, maintain a bank and reconcile transactions.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Knowledge, Skills and Abilities

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

• Ability to handle all guest interactions with the highest level of professionalism
• Solid communication, organization and leadership skills
• Strong ability to multi-task
• Understanding of Microsoft Word and Excel; Opera a plus
• Strong interpersonal and team player skills
• Strong problem solving skills