Job Detail

Guest Experience Specialist

CERAGEM International, Inc. is committed to a customer-centric business approach. We are seeking enthusiastic, bright, upbeat and motivated individuals who love to provide extraordinary guest experiences. Our guest experience specialists are invaluable ambassadors for CERAGEM's rapid expansion in the US. We strive to provide exceptional experience to all guests with a smile and wow them with our amazing products.

Job Responsibilities

• CERAGEM’s Guest Experience Specialists greet all guests with a warm welcome and are dedicated to providing an unforgettable in-store experience. Specialists inform guests about CERAGEM’s unique and remarkable products.

• Guests are encouraged to experience our therapeutic, thermal massage beds and CERAGEM massage chairs.

• Guest Experience Specialists should develop a deep knowledge and understanding of CERAGEM's products and brand image.

• Discover each customer’s unique wellness needs and lead them through a selection of CERAGEM products that will deliver a “well life.”

• Develop and maintain positive relationships with consumers and teammates.

• Actively deliver product value by building relationships with customers. Become a trusted, successful “CERAGEM Guest Experience Specialist”.

• Inform guests on how to effectively use CERAGEM devices proactively. Effectively communicate product features and benefits, as well as promotional information.

• Provide timely, relevant follow-up to guests inquiries/interest. Welcome guests to return; encourage guests to start their wellness journey as soon as possible through the use of CERAGEM products.

• Daily upkeep of the store cleanliness and presentation standards including, sanitizing products after guest use, morning and nightly maintenance duties according to the company’s daily duty list.

Qualifications/Requirements

• Energetic, positive-minded, self-motivated individuals with excellent Interpersonal skills.

• Ability to work as a team player and individually. Able to adapt and grow in a changing, fast-paced work environment.

• Have commitment to professional appearance and attitude; willingness to represent the brand with honesty and integrity at all times.

• Adept individuals with the ability to take initiative, execute company operating procedures; adaptability to company operation procedures.

• Previous sales experience is preferred but not required.

• Exceptional presentation and customer service skills; ability to make a connection with a diverse array of customers.

• Flexible with scheduling and available to work retail hours, including days, evenings, weekends and/or holidays, based on department and store/company needs. (FT must be available Saturday and Sunday and PT Saturday and/or Sunday).

• Must be authorized to work in the U.S. and able to demonstrate English language proficiency. Bilingual is a plus.

Benefits and Perks

• Competitive hourly salaries and bonus incentive upon meeting store goals.

• Flexibility of working a retail schedule (weekends, evenings and holidays)

CERAGEM International, Inc. is dedicated to employee welfare and positive work environment by having a collaborative culture. We look forward to bringing talented individuals on board to assist them on their journey to success.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: One location