Job Detail

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons. Your Shangri-La awaits!

We are currently searching for a Health Club Attendant to join our team in CHI the Spa on a full time basis.

The ideal candidate will bring a passion for housekeeping and customer service, with open and flexible availability. With personal commitment and an emotional sense of gracious hospitality, a Health Club Attendant makes a positive impact on guest experiences throughout all aspects of their wellness experience by ensuring overall cleanliness, detail and care of our health club, maximizing the balance between Colleague, Guest and Owner satisfaction.

Job responsibilities include, but are not limited to, the following:

• This role will provide customer service to guests and residents, in combination with general organization, cleaning and administration by performing tasks designed to enhance guest comfort
• Responsible for maintaining areas including: Ginger Bar, Fitness Centre, Locker Rooms and back-of-house Spa areas
• Perform opening and closing duties of the Health Club, Pool and Ginger Bar, per hotel policies
• Interact with our guests answer questions regarding our spa, fitness facilities or hotel
• Administrative duties in health club including: guest registration, inventories, processing guest orders etc.
• Regular tasks include: preparing headphones for guest use, folding towels, stocking cabanas and pool areas, organizing and disinfecting gym equipment
• Ensuring Health Club and locker rooms are clean, organized and fully stocked with towels, literature and amenities
• Monitor the Ginger Bar, preparing beverages, maintaining inventory, general cleaning and service of food/beverage both poolside and within the Ginger Bar, as required.
• Enter food & beverage orders in the hotel’s POS System, process guest payments and deliver food & beverage ordered.
• Replenish reception and fitness facility amenities including: Water station, cool towels, magazines and fresh fruit, while following all safety and sanitation policies
• Ensure the Health Club area is clean and well maintained and well presented – amenities are displayed to standard.
• Ensuring appropriate information is communicated to Spa Consultants and management, as required
• Answer guest inquiries via telephone and In-person
• Takes ownership for learning and following spa and health club policies and procedures
• Undertakes other ad hoc related responsibilities, as required

Education & Skill Requirements

• This position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting

• Minimum 2 years previous work experience in housekeeping or spa attendant is preferred

• Previous experience in luxury hotels or spas is preferred.

• Demonstrated understanding of general cleaning and sanitization protocol is required

• Demonstrated understanding for luxury hotel standards of service is required.

• Salary/Wage: $20.89 per hour

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following:

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals to earn special rewards.
• Celebrate with your fellow Colleagues in team recognition events throughout the year.

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.

Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.

CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at http://www.areyoushangri-la.com. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable assist international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: https://www.youtube.com/watch?v=1egGt63vMCg

CHI the Spa invites you to view our promotional video at: https://www.youtube.com/watch?v=4RlEOOFweXM