Inside Service / Support Rep III

Inside Service / Support Rep III - RCSPL Canada Inc

Date Posted: Jul 29, 2022

Job Detail

Location:

Altona, Manitoba, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Second Shift (Afternoon)
Career Level:

Entry Level
Positions:

3
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Job Type

Full-time

Benefits

Full Job Description

Job Description:

Pentair Water Pool is a world leading developer and manufacturer of swimming pool products. We have an opportunity for a Inside Service / Support Rep III in our Moorpark location. The Inside Service / Support Rep III will troubleshoot pool equipment such as Pumps, Filters, Heaters, Cleaners, Automated Pool Controllers, and other equipment; they will demonstrate basic skills in Electrical, Plumbing, and the mechanical functions of our product lines. Their primary responsibility is to provide exceptional customer service, technical support, troubleshooting and repair instructions for pool and spa equipment via telephone and email.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in the training classes provided, maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with both non-technical end-users as well as pool professionals
Provide quality telephone and email support with a high degree of technical expertise, customer service, and timeliness
Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system

• Proactively maintain communications with callers throughout the analysis and resolution process • Must be comfortable with extensive on-the-phone consultations

Demonstrate experience in problem resolution and technical problem identification
Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting
Work independently to solve support issues. Escalate issues to second level support and management when necessary
Contribute to the support knowledge base as familiarity with the product line is gained
Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policy.

EDUCATION and EXPERIENCE

High School Diploma
1-3 years of Technical Support and Customer Service experience in a call center environment.
Mechanical reasoning ability and demonstrated problem solving skills
Bilingual in Spanish is a plus
Word, Excel, and Outlook
Pool Industry experience is a plus

DESIRED CHARACTERISTICS

Builds and sustains relationships
Stress tolerance
Uses sound judgment
Quickly and effectively resolves conflict
Actively listens to others
Clearly expresses oneself orally and in writing
Effectively negotiates when necessary
Detail oriented
Works efficiently
Fact-based problem solving

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

Ensuring leadership involvement and ownership
Attracting and retaining diverse talent at all levels
Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory

Skills Required

COMMUNICATION

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Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

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