Lead Customer Service Representative

Lead Customer Service Representative - RCSPL Canada Inc

Date Posted: Jul 30, 2022

Job Detail

Location:

Oqsuqtooq, Nunavut, Canada
Company:

RCSPL Canada Inc
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

2
Experience:

Entry Level
Degree:

Bachelors
Apply Before:

Aug 31, 2022

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Job Description

Job details

Salary

$30.69–$41.04 an hour

Job type

Part-time

Temporary

Benefits

Full Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Lead Customer Service Representative (Lead CSR), you will support the Customer Service Representatives in their day-to-day functions. You will provide training and coaching in cash handling, passes, admissions and registrations using the recreation software system. You will oversee and provide customer service support through various systems such as 311 service requests, live and play email and will be the contact for customer account discrepancies. Primary duties include:

Delegate work while on shift, support operations and act as the onsite/on shift contact for staff, security guards and other stakeholders.
Perform administrative tasks including but not limited to ordering supplies and materials, inputting staff hours, support 311 service requests and live and play email, inputting booking information into the software system.
Financial Tasks such as preparing cash deposits and pick-ups as scheduled, preparing delegating and reviewing cash summary reports.
Provide support with petty cash, cash and check handling audits and processes.
Provide coverage/perform the work of the Customer Service Representative including but not limited to selling admissions, passes and taking registrations, supporting on site bookings, providing information on facility and programs.

Qualifications

A completed High School diploma and at least 1 job related coursework (Bookkeeping/Accounting, Office Administration) plus at least 3 years related experience that includes high volume customer service, cash handling and use of registration software; OR
A completed 1 year certificate in a related field and at least 1 year of related experience.
Cash handling experience is required.
Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook, and Teams) is required.
Possess excellent customer service skills with elevated customer concerns which demonstrate tact and courtesy when dealing with the public.
Effective communication skills and well developed decision making skills.

Working Conditions: Work is performed in a busy recreation facility with potential exposure to upset patrons.

Pre-employment Requirements

A security clearance will be conducted.
Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Calgary Recreation

Position Type: 3 Temporary Part-Time positions (Up to 12 months)

Location: Various

Compensation: Pay Grade 6 $30.69 - 41.04 per hour

(2022 rates)

Days of Work: This position works daytime, evenings

and weekends.

Hours of work: This position works up to 25 hours per week.

Audience: Internal / External

Apply By: August 9, 2022

Job ID #: 306083

Skills Required

COMMUNICATION

Job is expired

Company Overview

RCSPL Canada Inc

Mississauga, Ontario, Canada

9 Current Jobs Openings

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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