Job Detail

Primary Locations: Montreal, Quebec

Attendance: Hybrid

A career as a Senior Customer Service Agent, Claims and Selection at National is about using your customer service skills to meet the growing needs of our clients. It is also about maintaining a relationship of trust over the phone, ensuring customer satisfaction while providing personalized service.

Your role

• • Accompany clients in their insurance claims (disability, death, critical illness).
  • Fill out the insurance and medical questionnaires required for the study of their insurability online with clients
  • Gather the necessary information for the analysis of claims.
  • Refer the client to one of your colleagues for specialized needs

The call center is open Monday through Thursday from 8:30 a.m. to 9:00 p.m. and Friday from 8:30 a.m. to 5:00 p.m.

Our call center receives clients from across Canada

***For our part-time positions, your schedule will be planned according to your school courses and our operational needs. A minimum of 20 hours per week is required. ***

You will start with a complete five- week training and pairing program. It will allow you to experience the environment of a call center and to get to know your teammates The training program is based on learning in action on the lines and accompanied by trainers, coaches and your manager to familiarize you with your job, our products, and our technologies.

Competencies required

• High school diploma
• Experience in customer service
• Medical knowledge (medical terminology, medications, tests)
• Thoroughness and analytical skills
• Ability to communicate effectively in French and English

Preferred competencies

• Experience and knowledge of the call center environment
• LOMA course (ACS designation)
• Team spirit
• Good stress management and professionalism in sensitive and delicate situations

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to a competitive salary starting at $21/hr, we offer attractive benefits for you and your family:

• Possibility of telecommuting
• Health and wellness program including numerous benefits
• Flexible group insurance
• Education reimbursement
• Pension plan
• Stock purchase plan
• Employee and Family Assistance Program
• Preferred Banking Services
• Community Involvement Program
• Telemedicine and virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?