Job Detail

As a Service Specialist, you will tap into your passion for helping others and desire to make a difference to provide a human touch for our customers and partners on the phone and/or through other points of contact. Service Specialists have a serious, and exciting, responsibility to make every contact with every customer a positive experience by answering questions and helping find solutions in a positive, informative, and productive way. If you’re driven to make a difference and be part of a bigger purpose to improve health for communities across Washington state, our entry-level Service Specialist role will provide opportunities for growth and development within our customer service career track!
This position is full-time (40 hours per week), Monday-Friday, and employees are required to have flexibility to work a shift during our normal business hours of 7 am to 5 pm. Service Specialists start at $18.00/hr, are bonus eligible, receive competitive medical, dental and vision benefits, and a generous 8% 401K match.
Delta Dental of Washington is the largest Washington State dental benefits provider and is part of the largest dental benefits organization in the nation, Delta Dental, covering 80 million Americans. At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We are guided by our mission to disrupt, transform, and revolutionize the oral health industry in order to remove barriers to healthcare and improve overall health.
We unite around a singular vision that all people will enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
Responsibilities include the following. Other duties may be assigned.

• Successfully complete required training and meet department goals.
• Develop and maintain a clear knowledge of product offerings, company policies and practices.
• Provide information to questions via telephone and written correspondence.
• Provide resolution on the first call or inquiry about dental benefits, eligibility, claim questions, and when working with our Member Dentists.
• Go the extra step to ensure the customer is heard, appreciated, and all their questions are answered.
• Be accurate and professional in your responses, always keeping a customer-centric focus.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Understand and accomplish operational goals.
• Ability to multi-task, maintain workloads efficiently, and prioritize appropriately.
• Participate in meetings and training sessions in a positive, professional, and open-minded manner.
• Escalate concerns in a professional manner, following proper channels.
• Be professional and confident when communicating with customers and partners.
• Utilize the OneTeam Values of Accountable, Courage, Curious, Inclusive, and Integrity in all interactions both internally and externally.
• Perform other duties as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Friendly and professional communication skills
• Detail oriented with consistent follow-up practices and customer focus
• Demonstrated record of being organized and able to meet deadlines
• A strong desire to perform well and continue to learn
• Authorized to work for any employer in the United States
• Ability to pass a criminal background check
• Exhibit DDWA core values - Accountable, Courage, Integrity, Curious and Inclusive.
• High school diploma or general education degree (GED) with customer service-related experience preferred.

Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: $18.00 per hour